In 2015, We launched Travellers with the belief that other travellers would share our desire to experience authentic adventures in a responsible and sustainable manner.
This Privacy (“Policy”) applies to the securing and processing of personal data by Bhranvisa (India) Private Limited (hereinafter “Bhramanvisa”) in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by Bhramanvisa through any of Bhramanvisa interface channels including website, mobile site and via email or office (collectively referred herein as “Sales Channels”)
For the purpose of Privacy Policy:
By accessing or using the website or any other sales channel, the User agrees with the term of the Privacy Policy and the contents herein. If you disagree with the Privacy Policy please do not access or use our website or any other Sales Channels. This privacy policy does not apply to any third party website(s), mobile site(s). Users are requested to take note that information and privacy practices of Bhramanvisa business partners, advertisers, sponsors or other sites to which Bhramanvisa provides hyperlink(s), may be different from this privacy policy, Hence, it is recommended that you review the privacy policy of any such third parties before you interact. Your privacy is important to us and we recognize that the use and disclosure of personal data has important implications for us and for the users whose personal data we process.
WHY POLICY: We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus we have developed this Policy to familiarize you with our practices. This policy sets out the way in which we process your information when you use our Website in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.
DEFINING CONTROLLER OF PERSONAL DATA: A “Controller” is a person or organization who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This notice is issued on behalf of Bhramanvisa as controller. Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller. As the circumstances warrant Bhramanvisa may be Controller or Processor of your personal data.
TYPE OF PERSONAL DATA WHAT WE COLLECT Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data). You may be asked for personal data anytime you are in contact with Bhramanvisa directly or indirectly through a third party. We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy. We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. We collect, use, store and transfer different kinds of personal data about you. We have grouped together the following categories of personal data to explain how this type of information is used by us. These terms are used throughout this Notice: “Contact Data”: including your residential address, work address, email address and telephone numbers; Passport scan copy, Photo Copy, Bank Statement, any country visa copy, ticket copy, other visa application process related documentation. “Identity Data”: including your first name, last name, username or similar identifier, title; Website User Data”: Usernames, Passwords and other security related information used by you in relation to our services “Transaction Data: Transactional history about your e-commerce activities, buying behavior. Information pertaining any other traveller(s) for whom you made a booking through your registered Bhramanvisa account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s). “Marketing and Communications Data”: including your marketing and communication preferences. We also track when you receive and read marketing communications from us, which information we use to improve our marketing services, provide you with more relevant information and improve the quality of our marketing materials. Additional information about the personal data we process in connection with marketing is included with the marketing communications we send you; “Public Domain or Third Party Data”: Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information. “Profile Data”: including information collected progressively when you visit our site including your referral website, pages you visit, actions you take, patterns of page visits and information from forms you fill in; “Technical Data”: includes information collected when you access our website, mobile site or mobile app your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you are using; and “Usage Data”: information about how you use our Website. “Any other Personal Data”: If you request Bhramanvisa to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application. If you request Bhramanvisa to provide foreign exchange (forex) related services then passport copies, A2 form, air tickets or travel authentication document to verify confirmed travel or any other documents required to process your Forex transaction
The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:
When you use our Website we will use your personal data in the following circumstances:
USE OF PERSONAL DATA:We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:
While you make a booking: We may use your Personal Information available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.
COLLECTION AND USE OF NON-PERSONAL DATA: Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products and for various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.
COOKIES AND OTHER TECHNOLOGIES: We use cookies and other technologies to enhance your experience when you use our Website. To that effect, we have developed a cookie policy to familiarize you with our practices. You can access the cookie policy LINKS
In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. If the assets of Bhramanvisa are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
Service Providers and suppliers: Your information shall be shared with the end service providers like airlines, hotels, immigration, consulate, sponsor, cab rental, railways or any other suppliers who are responsible for fulfilling your booking and processing your visa application. You may note that while making a booking with Bhramanvisa you authorize us and consent to share your information with the said service providers and suppliers. It is pertinent to note that Bhramanvisa does not authorize the end service provider to use your information for any other purpose(s) except as for fulfilling their part of service. Bhramanvisa does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business/alliance partners or vendors who are engaged by us for providing various services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
Third Party Vendors and Business Partners: We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for Bhramanvisa customers. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider. Bhramanvisa may share your Personal Information to third party that Bhramanvisa may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms. Occasionally, Bhramanvisa will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations
Due to the multinational character of Bhramanvisa, some of the affiliated companies and other recipients may be located in countries that do not provide a level of data protection equivalent to that set forth by the law in your home country. Bhramanvisa will take steps to make sure that such recipients act in accordance with applicable law and provide an adequate level of protection for your personal data including appropriate technical and organizational security measures, also through implementation of appropriate contractual measures to secure such transfer, in compliance with the applicable law
PROTECTION AND SECURITY INFORMATION: Taking into account the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing, including:
We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities in when processing personal data. To protect your personal data and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and user should use it to protect the information transmission while transacting online. We require any third parties processing your information to do the implement the same levels of protection with respect to your data. While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us. By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy notice in effect at such time. If you use some social networking or other service which maintains your information, it is governed by their terms of use and privacy notice. Data Retention:We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defense of legal claims We will retain your personal data in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for trip you purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
CHANGES TO THE POLICY: This notice is effective as of Jan 01, 2021. We reserve the right to update or change this Policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent notice of change on our Website. You should check the policy periodically. Your continued use of our Website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified notice.
YOUR RIGHTS: Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.
In 2015, We launched Travellers with the belief that other travellers would share our desire to experience authentic adventures in a responsible and sustainable manner.